These conditions set out the terms of the contract between BasingstokeMoves.com (the Contractor) and you (the Customer) and explain your rights and obligations and responsibilities and those of the Contractor.

1.	Interpretation

	1.1	Any reference in these conditions to “we” or “us” is a reference to the Contractor.
	1.2	Any reference in these conditions to “you” is a reference to the Customer.

2.	Quotations

	2.1	Quotations include Value Added Tax but do not include any other customs duties levies or fees payable to government or other statutory bodies e.g. Congestion and Toll Charges and all such duties or fees (if any) will be payable by you in addition to the quoted price.
	2.2	Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:

	2.2.1	If due to any circumstances outside our control the work is not carried out or completed within three months of the quotation date.
	2.2.2	Our costs increase as a result of changes in VAT or deisel charges.
	2.2.3	We have to collect or deliver goods above the first upper floor [unless we have visited the property in advance of giving the quote or the matter is otherwise agreed in writing]. We would expect you to give full disclosure of any matters which could be relevant to how long the move may take, including the floors the items are located on, prior to the quote being given.
	2.2.4	We supply any additional services. Please check the list of things to be moved which we will send to you. Additional items not listed will need to be charged for. Boxes specified to be moved by you must be, on average, no greater than 0.1 cubic metres. Charges will vary but can be about £2 per box up to £25 for a sofa-bed, although the amount will also depend on the ease of access to the property.
	2.2.5	There are delays outside our reasonable control in which event we will make an additional charge for waiting time calculated at the rate of £25 per hour per person.
	2.2.6	Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles.
	2.2.7	Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges.

	2.3	Insurance will only be provided if it is stated on the Quotation. If it is then the payment of the premium creates a separate contract between the Insurer and you which is subject to the terms and conditions of the Insurer. Until you have paid the insurance premium there will be no contract of insurance unless otherwise specifically agreed in writing. A summary of the cover provided and any main exclusions from the cover is either enclosed with these conditions or is available on request.
	2.4	Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation that we can move your goods on your required date. We will send our written confirmation within one working day of our receipt of your acceptance of our quotation.

3.	Work excluded from our quotations
	Unless previously agreed in writing we will not:

	3.1	Dismantle or assemble unit-furniture (flat-pack), fittings or fitments (and in any event these works will not be covered by any insurance provided).
	3.2	Disconnect or reconnect appliances, fittings or equipment, including taking them out from or putting them back under kitchen work tops.
	3.3	Remove or lay fitted floor coverings.
	3.4	Take down or re-hang curtains, blinds or other window coverings.
	3.5	Move night storage heaters unless they are dismantled.
	3.6	Move or store any items excluded under Clause 4.
	3.7	Move any item or items which our removal crew reasonably believe they cannot move safely [this includes boxes which are too heavy for one person/two people to comfortably carry (16kg/32kg respectively)] or the removal of which may damage the item or items in question or its or their surroundings.

4.	Excluded Property
	The following items are specifically excluded from this contract and will not be removed:

	4.1	Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.
	4.2	Potentially dangerous, damaging or explosive items.
	4.3	Goods likely to encourage vermin or other pests or to cause infection.
	4.4	Refrigerated or frozen food or drink.
	4.5	Any animals and their cages or tanks including pets, birds or fish.
	4.6	Cars, boats and caravans.
	4.7	Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods.

Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4.2, 4.3, 4.4, 4.5, & 4.7.

4.8

Breakage of property you have packed unless the box or container shows signs of external damage or has been dropped by us. We would ask you to preserve the evidence by doing no further unpacking of the boxes, as soon as the breakage is deiscovered to allow us a reasonable opportunity to examine them.

5.	Customer's responsibility
	It is your sole responsibility to:

	5.1	Declare to us the proper value of the goods being removed and/or stored.
	5.2	Obtain at your expense all documents necessary for the removal to be completed.
	5.3	Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error or is left in the wrong room.
	5.4	Prepare adequately and stabilise all appliances prior to their removal.

Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.

6.	Ownership of the goods
	By entering into this contract you confirm to us that:

	6.1	The goods to be removed are your own property; or
	6.2	You have the authority of the owner of the property to make this contract in respect of the goods to be removed or stored.

You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.

7.	Postponements/Cancellations by You
	If you [see clause 10 for situations where it is us] postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date:

	7.1	Between 4-7 days: 50% of the total removal charges.
		3 days: 75% of the total removal charges.
		1-2 days: 90% of the total removal charges.
		Less than 24 hours: 100% of the total removal charges.
	7.2	Condition 7.1 will not apply if you elect to take any removal postponement/cancellation protection waiver for which we have quoted in which event your liability will be equal to the sum so insured.

8.	Payment of Removal Charges

	8.1	Unless you have our written agreement to the contrary you must pay our charges so we have cleared funds at the time of booking. Interest at 2% per month calculated on a daily basis, is charged on all overdue accounts.
	8.2	We reserve the right to terminate this contract if payment is not received before the agreed payment date, and not to carry out any services quoted for. Failure to comply with our payment terms will also mean that your goods are not insured.

9.	Our liability for loss or damage

	9.1	In the event of our losing or damaging your goods we will pay for the reasonable costs of the repair or replacement (less wear and tear) of the item if we have been negligent save that, even though we should move these items with reasonable care, we exclude all liability for any damage to furniture sold in the form of dismantled kits "flat pack furniture", including any damage resulting from the dismantling or assembly by us.
	9.2	In the event of a total or partial loss or damage to your goods, we will not be liable for the following:

	9.2.1	“New for old” replacement value for lost or damaged goods.
	9.2.2	Any loss or damage which is not caused by us.
	9.2.3	Any additional costs you might incur as a result of loss of a particular item which were not reasonably foreseeable when we gave our written confirmation that we could move your goods.

If you require insurance cover for any of the matters set out above you will need to arrange that independently.

10.	Delays/Postponements/Cancellations by Us

	10.1	Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.
	10.2	If we do not keep to an agreed written time scale schedule or postpone or cancel the move and any delay is within our reasonable control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your goods, we will take them into storage of your reasonable choice. This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

11.	Damage to premises

11.1

We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be confirmed in writing to us as soon as possible and whenever possible within seven days unless you request a reasonable extension which we agree in writing.

12.	Time limits for claims

12.1

We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing as soon as possible and whenever possible within 7 days of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we, and the insurers, if applicable, agree in writing.

13.	Our rights to withhold or dispose of goods

13.1

We have a legal right to withhold or ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your goods and these terms and conditions will continue to apply.

14.

Disputes

	14.1	If there is a dispute arising from this agreement which cannot be resolved either you or we may refer it to the Conciliation Service provided by The National Guild of Removers and Storers ("the Guild"). A referral of any matter to the Guild by us does not affect your right to pursue the matter through the Court.
	14.2	We participate in the Removals Industry Ombudsman Scheme ("the Scheme"). In the event that you are not satisfied with the result of the Conciliation Service referred to above you are entitled to refer the matter to the Ombudsman subject always to the rules of the Scheme from time to time.

15.	Sub-contracting the work

	15.1	We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you.
	15.2	If we sub-contract these conditions will still apply in full.

16.	Whole agreement

16.1

These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation however agreed shall never invalidate the remainder of these Terms and Conditions. This does not, however, exclude you or us from any liability for any misrepresentations made.

17.	Jurisdiction

17.1

This contract is subject to the laws of England and Wales if our principal place of business is situated in England or Wales, or to the laws of Scotland if our principal place of business is situated in Scotland.

For details of our previous terms and conditions please see below

Terms applicable on bookings made up to 6th September 2005 - click here